| Service | Features | Benefits | Outcomes |
|---|---|---|---|
| Initial Client Set Up Meeting | Identify our Client specifically needs and wants from the membership | Person centred Solutions to achieve clients | Satisfied client with needs and wants to be met |
| Monthly Savvy Solutions Newsletter | Relevant information for our seniors and their carers/loved ones | Knowledge and education | Clients who will be able to make well informed and educated decisions |
| Weekly Online Grocery Order Support | Convenience for both client and carer/loved one | Peace of Mind regardless of circumstance our clients can have their shopping delivered | Ease the burden of shopping for themselves and carers/loved ones |
| Weekly Service Booking Support | Similar to above | ||
| One-on-One Care Call Weekly | A friendly check in, non-intrusive way to ensure our clients are ok and identify if any concerns | Rapport building, trust with our staff, peace of mind of carers/loved ones | Ability to identify any concerns and instigate a course of action to mitigate further issues or decline |
| Monthly Coffee & Chat Meet up (including Guest Presenter) | Social/Companionship, Education, Empowerment | Reduce self-isolation, depression and anxiety to be with likeminded people Education | Happier and healthier seniors |
| Monthly Lucky Draw & Birthday Recognition | Recognition of their special day | Acknowledgment that no matter their age they are still special to us | Happy clients |
| Quarterly Support for review and updates to MyGov / My Aged Care / Centrelink / DVA data | Regular reviews with an expert, ensuring it is done right the first time every time | Peace of Mind, reduce time and anxiety dealing with Govt departments, no more waiting and queues | Achieving client’s correct entitlements |
| Home Care Package Management | Reasonable & necessary – clients have choice and control and value for money | Additional funding available for personal choice | Freedom to choose and more control over when and where to spend funding for Home Care Package Happy and satisfied clients Hopefully, turning them into raving fans |
| Residential Care One-one-One Visit Monthly” | Support for both the resident and the loved ones Independent reporting of resident’s lifestyle and ongoing care |
Peace of Mind for loved ones See the true picture of residents homelife | More transparency for loved ones who aren’t able to visit regularly and accountability for the facility |
